There is a surge of firms offering virtual soft-skills training since the onset of Covid-19 and Social Distancing. If you are considering scheduling your precious and expensive resources into one of these courses, here is a list of nonnegotiables for anyone offering this form of training.
✓Proven Satisfaction Metrics
Courses designed initially for in-person events will not be effective in a virtual setting unless they are entirely re-engineered. Insist on customer satisfaction metrics that compare their virtual training with their on-site offerings. Require that they back up those statistics with their sample size. Anyone can claim a high satisfaction index from one or two clients that are “friendlies.” The satisfaction scores must be within two percent of each other to warrant further consideration of their offering.