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Your Checklist of Virtual Training Must-Haves

Posted by Bob Riefstahl on 05/26/2020 10:52 PM

There is a surge of firms offering virtual soft-skills training since the onset of Covid-19 and Social Distancing.  If you are considering scheduling your precious and expensive resources into one of these courses, here is a list of nonnegotiables for anyone offering this form of training.

Proven Satisfaction Metrics

Courses designed initially for in-person events will not be effective in a virtual setting unless they are entirely re-engineered. Insist on customer satisfaction metrics that compare their virtual training with their on-site offerings. Require that they back up those statistics with their sample size. Anyone can claim a high satisfaction index from one or two clients that are “friendlies.”  The satisfaction scores must be within two percent of each other to warrant further consideration of their offering.

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Topics: virtual training